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They will not arbitrate on anyone's behalf. I booked a cabin through VRBO, and within 24 hours of booking they sent an email with a lengthy explanation of double booking and they cancelled my reservation.
Two of the leading platforms for finding alternative lodgings are Airbnb and Vrbo. I will never book VRBO again!
They too had rented the property. User's recommendation: My listing has never gone live I have called Vrbo 15 times they never can fix it and they won’t refund my money. Review #2174061 is a subjective opinion of poster. Beware! We immediately booked a home through AirBnB and contacted VRBO while we were still in the crap room. My nightmare started when I booked a property in Palm Springs. All during the pandemic. After many calls I still have not received a call back as promised from a supervisor?We booked our international trip through many different companies and VRBO/home away have by far been the worst company to deal with!!! The site was founded in 1995 and allows homeowners to advertise property listings to renters. When we arrived the pool was not open purportedly due to COVID; however, other swimming pools were open in the same area. The didn't do shit.
As expected, the sign-up process is incredibly easy. Air BNB stepped up and made sure their travellers we're refunded. It was so bad, we didn't even spend more than 24 hours there! Huge mistake on my part. Do not book with these crooks.
6 weeks later no money- contacted VRBO after many disconnects and was told be patient. -Rochelle W, I would like you to honor the reservation I made. We chose this overpriced rental because of the rooftop lounge area that's listed as an amenity with photos showing that it overlooked downtown, but upon our arrival, the door is locked to all guests due to Covid.
We finally agreed for a later date next march/April.
The Employee that cleans the property is called EVELYN. First, Brian the owner requested that we check in an hour late because he needed more time to clean. For example, your listing could be # 300 out of 2,000. Very SAD. That depends on which kind of trip you're looking for. This was the absolute worst experience I have had at a hotel/vacation rental, EVER. Commentdocument.getElementById("comment").setAttribute( "id", "a738b27bcc70025758743f632e661642" );document.getElementById("aef58c9c40").setAttribute( "id", "comment" ); Airbnb Alternatives and Competitors in 2020, 34 Most Beautiful Cities to Visit in Germany 2020 – Medieval Towns to Christmas Markets, 41 Most beautiful cities to visit in Spain, 37 Unique Experiences in London in 2020 – Labyrinths, Virtual Reality and HotTugs, 35 most Beautiful Cities to visit in France to put on your Bucket List (with Itinerary), 25 Best European Cities to Visit in Winter (December 2020 to March 2021), How to rent a Car in Europe 2020? We have sold the house so I will be cancelling out this listing. Had I read the last review left by someone just a couple weeks before I would have never made the reservation.
Here are Vrbo’s policies regarding these matters. They did not abide by what is stated in their policy (cut and pasted below) for protection for misrepresented listings. They sent beautiful cottages from Belize to Portland, from Hawaii over New York City to the Bahamas. The cleaning staff that worked with him noticed us and called him for us. Tom and I communicated after the Covid 19 proclamation by the Governor of LA to stay at home on March 12 and 13 cancelling all visits to the state. Stop wasting customers time because you're cheap b----tards and don't want to pay staff. They say 1-4 weeks... and just keep offering excuses! VRBO (Vacation Rentals by Owner) ... That is why it is so important to provide the best experience possible for your guests so they'll post positive reviews on the site. Received letter on agreed to amount of refund.
Eric Higa is the owners name. It was not thoroughly clean and all of the occupants belongings including used bathroom toiletries such as washing products and used wash cloths were left in the shower.